Let’s Connect
We’re here to help with questions about our clothing, orders, sizing, or anything else on your mind. Choose the method that works best for you.
Send Us an Email
Get answers to detailed questions, order inquiries, or product information.
hello@stjohns-bay.comFill Out the Form
Share your message directly through our contact form below — we respond within 24 hours.
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Explore casual wear for men and women — jackets, pants, polos, flannel, and more.
Shop NowHow We Can Assist You
Our customer service team handles product questions, order support, sizing guidance, and general inquiries. Here’s what to expect when you reach out.
Email Support
Email is the fastest way to get detailed help with your order or product questions. Our team reviews messages Monday through Friday and typically responds within one business day.
hello@stjohns-bay.com
Business Address
We operate from our headquarters in Austin, where our customer service and fulfillment teams coordinate daily operations and oversee product quality.
St. John’s Bay
1847 Commerce Drive, Suite 204
Austin, TX 78741
United States
Response Times
We aim to respond to all inquiries within 24 hours during business days. For order-related questions, please include your order number to help us assist you more quickly.
Monday–Friday, 9am–6pm CT
Send Us a Message
Use this form to ask about products, share feedback, or get help with an order. We’ll get back to you as soon as possible.
Common Questions
All St. John’s Bay orders are fulfilled through Amazon and ship from their distribution centers across the United States. This ensures fast processing and reliable delivery to most addresses within 2–5 business days.
Once your order ships, Amazon provides a tracking number via email. You can also log into your Amazon account and view your order history to track the shipment in real time.
Returns are handled through Amazon’s standard return process. Most unworn, unwashed items with original tags can be returned within 30 days of delivery. Check your order confirmation email for specific return instructions.
Amazon doesn’t process direct exchanges, but you can return an item for a refund and place a new order for the correct size. Many St. John’s Bay items qualify for free return shipping.
Each product page on Amazon includes a size chart with measurements for chest, waist, inseam, and length. We recommend measuring a similar item you own and comparing those dimensions to our chart before ordering.
Yes — email us at hello@stjohns-bay.com with the product name and size you’re looking for. We can let you know if it’s being restocked or suggest a similar alternative currently available.
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Browse casual wear, outdoor jackets, flannel shirts, comfort stretch pants, and more — all designed for everyday reliability.
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